Shipping & Delivery Policy

At EZ Home Sdn. Bhd., we strive to ensure a smooth and efficient delivery experience for our customers. This Shipping & Delivery Policy outlines the terms and conditions relating to the shipment of furniture, home products, and related items purchased through our website or directly from us.

1. Delivery Coverage

EZ Home provides delivery services throughout Malaysia and selected international destinations.

Delivery availability, charges, and estimated delivery times may vary depending on the destination, product type, and logistics requirements.

For locations outside Malaysia, additional customs duties, taxes, import fees, or clearance charges may apply and shall be borne by the customer.

2. Processing Time

Orders are typically processed within one (1) to seven (7) business days after payment confirmation.

Custom-made furniture, special orders, renovation materials, and made-to-order products may require additional production and preparation time. Estimated timelines will be communicated separately upon order confirmation.

3. Delivery Timeframe

Estimated delivery timelines are as follows:

  • Peninsular Malaysia: 3 – 14 business days
  • East Malaysia (Sabah & Sarawak): 7 – 21 business days
  • International Destinations: Subject to shipping carrier schedules and customs clearance procedures

Delivery times are estimates only and are not guaranteed.

4. Delivery Charges

Delivery fees will be calculated based on:

  • Delivery location
  • Product dimensions and weight
  • Delivery method selected
  • Installation requirements (if applicable)

Applicable delivery charges will be communicated before order confirmation.

5. Furniture Delivery & Installation

For furniture requiring assembly or installation, delivery appointments may be arranged in advance.

Customers are responsible for ensuring:

  • Adequate access to the delivery location
  • Accurate delivery information
  • Availability of an authorized recipient during delivery

Additional charges may apply for special access requirements, stair carry services, restricted access locations, rescheduled deliveries, or failed delivery attempts.

6. Inspection Upon Delivery

Customers are encouraged to inspect all products immediately upon delivery.

Any visible damage, defects, missing items, or incorrect products must be reported within forty-eight (48) hours of receipt by contacting our customer service team.

Failure to notify us within this period may be deemed acceptance of the delivered products.

7. International Shipping

For international orders:

  • Delivery timelines may vary depending on destination country.
  • Customers are responsible for complying with local import regulations.
  • Customs duties, import taxes, VAT, GST, handling charges, or similar fees imposed by local authorities are the responsibility of the customer.
  • Delays caused by customs inspections or government authorities are beyond our control.

8. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Customs clearance procedures
  • Carrier disruptions
  • Supplier delays
  • Public holidays
  • Unforeseen operational circumstances

EZ Home shall not be liable for indirect losses resulting from delivery delays.

9. Failed Deliveries

If a delivery cannot be completed due to incorrect information, recipient unavailability, restricted access, or refusal to accept delivery, additional redelivery charges may apply.

10. Risk & Ownership

Ownership and risk of loss for products pass to the customer upon successful delivery and acceptance at the designated delivery address.