Refund Policy

At EZ Home Sdn. Bhd., we are committed to providing quality interior design, renovation, furniture supply, and related services. This Refund Policy outlines the circumstances under which refunds may be granted.

1. Design & Consultation Services

All fees paid for design consultations, site visits, space planning, 2D drawings, 3D renderings, and design development services are non-refundable once work has commenced.

If a project is cancelled by the client before any work has started, EZ Home may, at its sole discretion, approve a partial refund after deducting any administrative or processing costs incurred.

2. Renovation & Contract Works

Payments made for renovation, construction, installation, or contract works are generally non-refundable once materials have been ordered, labour has been scheduled, or work has commenced.

If a client chooses to terminate a project after confirmation, the client shall be responsible for all completed work, materials purchased, and any costs incurred up to the date of termination.

Any refundable amount, if applicable, will be determined after deducting all relevant costs and expenses.

3. Ready-Made Furniture & Products

Ready-made furniture and products may be eligible for a refund or exchange only if:

  • The item received is defective or damaged upon delivery;
  • The incorrect item was supplied by EZ Home; or
  • The item cannot be supplied due to circumstances attributable to EZ Home.

Refund requests must be submitted within seven (7) days of delivery together with supporting photographs or evidence.

Items must be returned in their original condition, unused, and with all original packaging.

4. Custom-Made Furniture

All custom-made, made-to-order, or specially manufactured furniture products are strictly non-refundable and non-exchangeable once production has commenced.

Clients are responsible for reviewing and approving all specifications, dimensions, materials, colours, and designs before production begins.

5. Delivery & Installation Fees

Delivery, transportation, installation, and assembly charges are non-refundable once the service has been performed.

6. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing may take between fourteen (14) and thirty (30) business days, depending on the payment provider and banking institution.

7. Force Majeure

EZ Home shall not be liable for delays, cancellations, or interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, supplier disruptions, labour shortages, or transportation issues. Refunds arising from such circumstances will be assessed on a case-by-case basis.